Welcome to Cention's Blog

Businesses are increasingly turning to automated responses to meet the ever-growing demands of customer service. While automation...

A technological revolution is underway. Quality assurance (QA) for voice channels, once a Herculean task demanding countless...

We are thrilled to announce an exclusive opportunity for businesses to experience the cutting-edge capabilities of our AI/ML...

The Dawn of AI in Customer Communication

As we all know the customer service landscape is changing, a new player has emerged, promising to revolutionize the way...

In the ever-evolving digital landscape, where consumer preferences shift at the speed of a click, customer loyalty has become a...

In a customer service unti, every second counts. Gone are the days when businesses could afford to wait for offline reports to...

As a contact center manager, I'm no stranger to the relentless stream of customer inquiries about order statuses. It's a...

The Era of Human-Centric Innovation

Contact centers serve as the frontline ambassadors for businesses, bridging the gap between companies and customers from diverse...

In the ever-evolving landscape of customer service, delivering exceptional experiences has become a paramount objective for...

Customers expect more than just satisfactory service – they demand exceptional, personalized experiences that make them feel...

The Feedback Odyssey

There’s no denying it - AI is transforming customer service. As a leading CCaaS provider, we’re constantly releasing new...

Support Your Customers Better With Our New App!

The Awakening - The Risks of Digital-Only Outreach

Does your help desk ever feel like a game of Clue with technicians chasing context across convoluted systems? Read on to see how...

Your team works hard to keep customers satisfied and business booming. However, dealing with endless demands can strain even the...

Do you ever feel like a superhero swooping in to save the day when assisting customers after hours? While on-demand support...

The customer contact landscape continues to evolve rapidly. Customers now expect to engage with businesses across multiple...

Customer service is an art. Like any art, it takes dedication and practice to master. At the core of excellent customer service...

Customer service can often feel like an internally-focused process, with companies optimizing for their own efficiency rather...

Empowering Agents through Involvement and Enablement  In today's fast-paced and ever-evolving contact center environment,...

Providing excellent customer service is an art form that requires care, finesse, and strategy. In today's challenging economic...

The Balancing Act of Customer-Centric Service