Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

    Boosting Employee Productivity: Collaboration & Automation in the Contact Center
    October 4, 2023

    Boosting Employee Productivity: Collaboration & Automation in the Contact Center

    In today's fast-paced business landscape, where customer interactions play a pivotal role in success, companies are constantly...


    Video Call in Cention
    October 13, 2020

    Video Call in Cention

    The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...


    Collaboration on Cention: A Seamless Working Experience
    April 29, 2020

    Collaboration on Cention: A Seamless Working Experience

    Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions...


    External Expert Integration with Slack
    April 16, 2020

    External Expert Integration with Slack

    External Expert Integration with Slack

    There can be too many conversations going on within an organization at the...


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