---
title: Cention Blog | Collaboration
description: Collaboration | Sharing valuable information on how Cention can help boost your customer support efforts while maximizing customer experience.
---

[![cention-logo-black@1x](https://blog.cention.com/hs-fs/hubfs/cention-logo-black@1x.png?width=122&name=cention-logo-black@1x.png)](https://cention.com)

 

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### I’d like to learn more about Campaign Creators!

# Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

- [Recent Posts](https://blog.cention.com)
- [Customer Experience](https://blog.cention.com/tag/customer-experience#topic)
- [Contact Center Trends](https://blog.cention.com/tag/contact-center-trends#topic)
- [Omnichannel](https://blog.cention.com/tag/omnichannel#topic)

<https://blog.cention.com/ccaas-boosting-employee-productivity-through-collaboration-and-automation>

![Boosting Employee Productivity: Collaboration & Automation in the Contact Center](https://blog.cention.com/hubfs/automation-15296-1.jpeg)

By [Katinka](https://blog.cention.com/author/katinka) October 4, 2023

## [Boosting Employee Productivity: Collaboration & Automation in the Contact Center](https://blog.cention.com/ccaas-boosting-employee-productivity-through-collaboration-and-automation)

In today's fast-paced business landscape, where customer interactions play a pivotal role in success, companies are constantly...

*( read )*

 Tags: [Collaboration](https://blog.cention.com/tag/collaboration), [Customer Experience](https://blog.cention.com/tag/customer-experience), [Automation](https://blog.cention.com/tag/automation)

<https://blog.cention.com/video-call>

![Video Call in Cention](https://blog.cention.com/hubfs/Imported_Blog_Media/Video-Call-min.png)

By [Yasmine](https://blog.cention.com/author/yasmine) October 13, 2020

## [Video Call in Cention](https://blog.cention.com/video-call)

The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...

*( read )*

 Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Collaboration](https://blog.cention.com/tag/collaboration), [video call](https://blog.cention.com/tag/video-call),

<https://blog.cention.com/collaboration>

![Collaboration on Cention: A Seamless Working Experience](https://blog.cention.com/hubfs/Imported_Blog_Media/L-Collaboration-Cention.png)

By [Yasmine](https://blog.cention.com/author/yasmine) April 29, 2020

## [Collaboration on Cention: A Seamless Working Experience](https://blog.cention.com/collaboration)

Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions...

*( read )*

 Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Collaboration](https://blog.cention.com/tag/collaboration), [Contact Center](https://blog.cention.com/tag/contact-center),

<https://blog.cention.com/external-expert-integration-with-slack>

![External Expert Integration with Slack](https://blog.cention.com/hubfs/Imported_Blog_Media/Externak-Epert-Integration.png)

By [Yasmine](https://blog.cention.com/author/yasmine) April 16, 2020

## [External Expert Integration with Slack](https://blog.cention.com/external-expert-integration-with-slack)

## External Expert Integration with Slack

There can be too many conversations going on within an organization at the...

*( read )*

 Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Collaboration](https://blog.cention.com/tag/collaboration), [Contact Center](https://blog.cention.com/tag/contact-center),

VIEW MORE

## Offer your visitor something of value.

You can allow them to download an ebook, subscribe to your mailing list or book a meeting with sales in exchange for their contact information, turning them into leads for your business.

- Resources 
    - Blog
    - Case Studies
    - Video Hub

### Other Services

If you are looking for software, apps, and or branding... check out our sister company [Deep Root Digital](http://www.deeprootdigital.com/)

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- © 2021 Cention.com
- [info@cention.com](mailto:info@cention.com)
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