Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Contact Center and CX Trends 2021

Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s...


Email Support
December 15, 2020

Email Support

Email support has been around for a while now. But that doesn’t mean email doesn’t play a crucial role in customer...


Knowledge Base
November 10, 2020

Knowledge Base

A knowledge base supports both customers and agents. It has several uses, but is usually where information is...


Video Call in Cention
October 13, 2020

Video Call in Cention

The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...


Customer Experience: The Winning Secrets

When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...


Integrations on Cention Contact Center Platform

Applying Integrations to your business infrastructure enables uninterrupted communication flow and streamlined...


Collaboration on Cention: A Seamless Working Experience

Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions...


Reports and Data on Cention: Optimizing Work Performance

In any business, one of the main objectives is to keep customers coming back for more. This means that customer...


External Expert Integration with Slack

 

External Expert Integration with Slack

 

There can be too many conversations going on within an organization at...


Whatsapp Business API with Cention

Whatsapp has become one of the most preferred messaging applications with 55 billion messages sent everyday. With...


Customer Experience: Make It or Break It

A few weeks ago, my family and I went to a famous island resort for a short vacation. What would have been a...


Let’s Wrap up 2019!
December 31, 2019

Let’s Wrap up 2019!

Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce,...


Why Switch to Cention?
November 29, 2019

Why Switch to Cention?

Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve...


Collaboration Among Contact Center Agents

Collaboration among contact center agents is key to improving response time and ultimately, provide better...


Choosing The Best Contact Center Software for Your Business

Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,...