Where we talk about all things contact center and how we can help you maximize customer support.
Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s...
Tags: Customer Support, Contact Center Trends, Contact Center,
Email support has been around for a while now. But that doesn’t mean email doesn’t play a crucial role in customer...
Tags: Customer Support, email, Contact Center,
Many companies have chosen to use Facebook integration as a means of interacting an engaging with their customers....
Tags: Customer Support, Contact Center, facebook integration,
A knowledge base supports both customers and agents. It has several uses, but is usually where information is...
Tags: Customer Support, Contact Center, knowledgebase,
Chatbot have the ability to simulate a conversation with a customer through a live chat. Businesses now can use...
The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...
Tags: Customer Support, Collaboration, video call,
Live Chat has become the leading digital contact method for online customers, 46% of customers prefer live chat...
Tags: Customer Support, Contact Center, Live Chat,
When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...
Tags: Customer Support, Contact Center Trends, Contact Center,
Applying Integrations to your business infrastructure enables uninterrupted communication flow and streamlined...
Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions...
Tags: Customer Support, Collaboration, Contact Center,
In any business, one of the main objectives is to keep customers coming back for more. This means that customer...
Tags: Customer Support, Contact Center, Contact Center Software,
There can be too many conversations going on within an organization at the...
Tags: Customer Support, Collaboration, Contact Center,
Whatsapp has become one of the most preferred messaging applications with 55 billion messages sent everyday. With 1.6...
Tags: Customer Support, Contact Center, Whatsapp,
Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce,...
Tags: Customer Support, Contact Center Trends, Contact Center,
To some businesses, bundling together the perfect solution can...
Tags: Customer Support, Contact Center, Contact Center Software,
Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve...
Tags: Cloud Computing, Contact Center, Contact Center Software,
Improving agents engagement with customers is a part of the challenge of running a contact center. Just because one...
Tags: Customer Support, Contact Center Software, Cention Brand,
Collaboration among contact center agents is key to improving response time and ultimately, provide better customer...
Tags: Contact Center, Contact Center Software, Cention Brand,
Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry has a...
Tags: Customer Support, Contact Center Trends, Contact Center,
On 15-16 October 2019, Enghouse Interactive Days was held at Stockholm, Sweden. The effects of digital transformation...
Tags: Contact Center, Contact Center Software, Cention Brand,
Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,...
You can allow them to download an ebook, subscribe to your mailing list or book a meeting with sales in exchange for their contact information, turning them into leads for your business.
If you are looking for software, apps, and or branding... check out our sister company Deep Root Digital