Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

    Contact Center and CX Trends 2021
    February 19, 2021

    Contact Center and CX Trends 2021

    Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s...


    Email Support
    December 15, 2020

    Email Support

    Email support has been around for a while now. But that doesn’t mean email doesn’t play a crucial role in customer...


    Facebook Integration
    December 8, 2020

    Facebook Integration

    Many companies have chosen to use Facebook integration as a means of interacting an engaging with their customers....


    Knowledge Base
    November 10, 2020

    Knowledge Base

    A knowledge base supports both customers and agents. It has several uses, but is usually where information is...


    Chatbot in Cention
    October 20, 2020

    Chatbot in Cention

    Chatbot have the ability to simulate a conversation with a customer through a live chat. Businesses now can use...


    Video Call in Cention
    October 13, 2020

    Video Call in Cention

    The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...


    Live Chat in Cention
    October 6, 2020

    Live Chat in Cention

    Live Chat has become the leading digital contact method for online customers, 46% of customers prefer live chat...


    Customer Experience: The Winning Secrets
    June 16, 2020

    Customer Experience: The Winning Secrets

    When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...


    Integrations on Cention Contact Center Platform
    May 12, 2020

    Integrations on Cention Contact Center Platform

    Applying Integrations to your business infrastructure enables uninterrupted communication flow and streamlined...


    Collaboration on Cention: A Seamless Working Experience
    April 29, 2020

    Collaboration on Cention: A Seamless Working Experience

    Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions...


    Reports and Data on Cention: Optimizing Work Performance
    April 21, 2020

    Reports and Data on Cention: Optimizing Work Performance

    In any business, one of the main objectives is to keep customers coming back for more. This means that customer...


    External Expert Integration with Slack
    April 16, 2020

    External Expert Integration with Slack

    External Expert Integration with Slack

    There can be too many conversations going on within an organization at the...


    Whatsapp Business API with Cention
    April 14, 2020

    Whatsapp Business API with Cention

    Whatsapp has become one of the most preferred messaging applications with 55 billion messages sent everyday. With 1.6...


    Let’s Wrap up 2019!
    December 31, 2019

    Let’s Wrap up 2019!

    Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce,...


    Omnichannel
    December 10, 2019

    Omnichannel

    The Power of an Omni-channel Communication Platform

    To some businesses, bundling together the perfect solution can...


    Why Switch to Cention?
    November 29, 2019

    Why Switch to Cention?

    Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve...


    Improving Agents Engagement with Customers
    November 27, 2019

    Improving Agents Engagement with Customers

    Improving agents engagement with customers is a part of the challenge of running a contact center. Just because one...


    Collaboration Among Contact Center Agents
    November 22, 2019

    Collaboration Among Contact Center Agents

    Collaboration among contact center agents is key to improving response time and ultimately, provide better customer...


    Improving Contact Center Culture
    November 20, 2019

    Improving Contact Center Culture

    Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry has a...


    Enghouse Interactive Days 2019, Stockholm
    November 15, 2019

    Enghouse Interactive Days 2019, Stockholm

    On 15-16 October 2019, Enghouse Interactive Days was held at Stockholm, Sweden. The effects of digital transformation...


    Choosing The Best Contact Center Software for Your Business
    November 11, 2019

    Choosing The Best Contact Center Software for Your Business

    Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,...


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