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Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

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Customer Experience
Contact Center Trends
Omnichannel

Customer Service Quality: In Times of Crises

By Yasmine April 22, 2020

Customer Service Quality: In Times of Crises

2020 has seen a rocky start for the customer service industry. The Covid 19 pandemic outbreak has become one of the...

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Tags: Customer Support, Contact Center, Cention Brand,

Social Isolation: Five Tech Tips to Help You Get Through

By Yasmine April 6, 2020

Social Isolation: Five Tech Tips to Help You Get Through

We are seeing the impact of the recent Covid-19 threat on multiple layers of society. Events of panic buying have...

( read )

Tags: Customer Support, Work from Home, Social Isolation,

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