Where we talk about all things contact center and how we can help you maximize customer support.
A knowledge base supports both customers and agents. It has several uses, but is usually where information is...
Tags: Customer Support, Contact Center, knowledgebase,
When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...
Tags: Customer Support, Contact Center Trends, Contact Center,
Customers should not feel burdened to find you. When they do, there is a high chance that they may slip away to your...
Tags: Customer Support, Cention Brand, Customer Journey Mapping,
Digitize documents with the latest Cention and Scannervision collaboration! This collaboration will...
Tags: Customer Support, Cention x Scannervision, Unlocking New Possibilites,
Maintaining good customer communication management is important in all businesses. From handling queries, managing...
Tags: Customer Support, Call Center, Cention Brand,
How can you improve your customer journey? Customers have higher expectations and a stronger effect on today’s...
You can allow them to download an ebook, subscribe to your mailing list or book a meeting with sales in exchange for their contact information, turning them into leads for your business.
If you are looking for software, apps, and or branding... check out our sister company Deep Root Digital