A knowledge base supports both customers and agents. It has several uses, but is usually where information is...
Tags: Customer Support, Contact Center, knowledgebase,
When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...
Tags: Customer Support, Contact Center Trends, Contact Center,
Customers should not feel burdened to find you. When they do, there is a high chance that they may slip away to your...
Tags: Customer Support, Cention Brand, Customer Journey Mapping,
Digitize documents with the latest Cention and Scannervision collaboration! This collaboration will...
Tags: Customer Support, Cention x Scannervision, Unlocking New Possibilites,
Maintaining good customer communication management is important in all businesses. From handling queries, managing...
Tags: Customer Support, Call Center, Cention Brand,
How can you improve your customer journey? Customers have higher expectations and a stronger effect on today’s...
