Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Knowledge Base
November 10, 2020

Knowledge Base

A knowledge base supports both customers and agents. It has several uses, but is usually where information is...


Customer Experience: The Winning Secrets

When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...


Getting to Where Customers Are: A New Frontier

Customers should not feel burdened to find you. When they do, there is a high chance that they may slip away to...


Digitize Documents with Cention x Scannervision Collaboration

Digitize documents with the latest Cention and Scannervision collaboration! This collaboration...


The Importance of Customer Communication Management

Maintaining good customer communication management is important in all businesses. From handling queries, managing...


Improve Your Customer Journey

How can you improve your customer journey? Customers have higher expectations and a stronger effect on today’s...