Customer service can often feel like an internally-focused process, with companies optimizing for their own efficiency rather...
Tags: Contact Center, Customer Service
The Balancing Act of Customer-Centric Service
Tags: Customer Service, Customer Experience, omnichannelvsmultichannel
In the fiercely competitive business landscape of today, customer-centricity is not merely an advantage; it's a requirement. To...
Tags: Between Sales and Customer Support, Contact Center, Customer Service
Providing a memorable and pleasant customer experience has risen to the forefront of business strategies in today's fast-paced...
Tags: omnichannel, Customer Service, digital transformation,
Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s...
Tags: Customer Support, Contact Center Trends, Contact Center,
Voice support is still crucial for any contact center. It is necessary for all businesses to have a seamless voice...
Tags: Customer Support, Cention Brand, omnichannel,
Email support has been around for a while now. But that doesn’t mean email doesn’t play a crucial role in customer...
Tags: Customer Support, email, Contact Center,
Many companies have chosen to use Facebook integration as a means of interacting an engaging with their customers....
Tags: Customer Support, Contact Center, facebook integration,
A knowledge base supports both customers and agents. It has several uses, but is usually where information is...
Tags: Customer Support, Contact Center, knowledgebase,
Chatbot have the ability to simulate a conversation with a customer through a live chat. Businesses now can use...
The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...
Tags: Customer Support, Collaboration, video call,
Live Chat has become the leading digital contact method for online customers, 46% of customers prefer live chat...
Tags: Customer Support, Contact Center, Live Chat,
When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...
Tags: Customer Support, Contact Center Trends, Contact Center,
Earning customer trust needs more than simply having good products. For a business to run well, getting trust from...
Applying Integrations to your business infrastructure enables uninterrupted communication flow and streamlined...
Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions...
Tags: Customer Support, Collaboration, Contact Center,
2020 has seen a rocky start for the customer service industry. The Covid 19 pandemic outbreak has become one of the...
Tags: Customer Support, Contact Center, Cention Brand,
In any business, one of the main objectives is to keep customers coming back for more. This means that customer...
Tags: Customer Support, Contact Center, Contact Center Software,
There can be too many conversations going on within an organization at the...
Tags: Customer Support, Collaboration, Contact Center,
Whatsapp has become one of the most preferred messaging applications with 55 billion messages sent everyday. With 1.6...
Tags: Customer Support, Contact Center, Whatsapp,
We are seeing the impact of the recent Covid-19 threat on multiple layers of society. Events of panic buying have...
Tags: Customer Support, Work from Home, Call Center,
“Would you like to add fries with your burger?”. You must have been asked this question at least once in your life as...
Tags: Customer Support, Contact Center, Cention Brand,
A few weeks ago, my family and I went to a famous island resort for a short vacation. What would have been a perfect...
Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce,...
Tags: Customer Support, Contact Center Trends, Contact Center,
There is a thin line that separates the differences between sales and customer support. The former engages potential...
Tags: Customer Support, Between Sales and Customer Support, Contact Center,
Improving agents engagement with customers is a part of the challenge of running a contact center. Just because one...
Tags: Customer Support, Contact Center Software, Cention Brand,
Collaboration among contact center agents is key to improving response time and ultimately, provide better customer...
Tags: Contact Center, Contact Center Software, Cention Brand,
Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry has a...
Tags: Customer Support, Contact Center Trends, Contact Center,
Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,...
Every great business has to have a great customer support. If you don’t emphasize going above and beyond for your...
Tags: Customer Support, Contact Center, Call Center,
