--- title: Cention Blog | Customer Service description: Customer Service | Sharing valuable information on how Cention can help boost your customer support efforts while maximizing customer experience. --- [![cention-logo-black@1x](https://blog.cention.com/hs-fs/hubfs/cention-logo-black@1x.png?width=122&name=cention-logo-black@1x.png)](https://cention.com)   - Menu Item 1 - Sub-menu Item 1 - Another Item - Sub-menu Item 2 - Menu Item 2 - Yet Another Item - Menu Item 3 - Menu Item 4 ### I’d like to learn more about Campaign Creators! # Welcome to Cention's Blog Where we talk about all things contact center and how we can help you maximize customer support. - [Recent Posts](https://blog.cention.com) - [Customer Experience](https://blog.cention.com/tag/customer-experience#topic) - [Contact Center Trends](https://blog.cention.com/tag/contact-center-trends#topic) - [Omnichannel](https://blog.cention.com/tag/omnichannel#topic) ![The art of customer Service: Turn Your Customer Service Inside Out for Outside In Success](https://blog.cention.com/hubfs/LI-customer-dec-2.png.webp) By [Katinka](https://blog.cention.com/author/katinka) November 7, 2023 ## [The art of customer Service: Turn Your Customer Service Inside Out for Outside In Success](https://blog.cention.com/turn-your-customer-service-inside-out-for-outside-in-success) Customer service can often feel like an internally-focused process, with companies optimizing for their own efficiency rather... *( read )* Tags: [Contact Center](https://blog.cention.com/tag/contact-center), [Customer Service](https://blog.cention.com/tag/customer-service) ![The Art of Customer Service: Why Sometimes the Customer Isn't Always Right](https://blog.cention.com/hubfs/1244BLog.png) By [Katinka](https://blog.cention.com/author/katinka) October 18, 2023 ## [The Art of Customer Service: Why Sometimes the Customer Isn't Always Right](https://blog.cention.com/the-art-of-balancing-customer-service) The Balancing Act of Customer-Centric Service *( read )* Tags: [Customer Service](https://blog.cention.com/tag/customer-service), [Customer Experience](https://blog.cention.com/tag/customer-experience), [omnichannelvsmultichannel](https://blog.cention.com/tag/omnichannelvsmultichannel) ![Crafting Excellence: Building a Customer-Centric Culture](https://blog.cention.com/hubfs/5104326.jpg) By [Katinka](https://blog.cention.com/author/katinka) September 26, 2023 ## [Crafting Excellence: Building a Customer-Centric Culture](https://blog.cention.com/crafting-excellence-building-a-customer-centric-culture) In the fiercely competitive business landscape of today, customer-centricity is not merely an advantage; it's a requirement. To... *( read )* Tags: [Between Sales and Customer Support](https://blog.cention.com/tag/between-sales-and-customer-support), [Contact Center](https://blog.cention.com/tag/contact-center), [Customer Service](https://blog.cention.com/tag/customer-service) ![The Power of AI to Improve Customer Experience in Contact Centers](https://blog.cention.com/hubfs/MicrosoftTeams-image%20(39).png) By [Yasmine](https://blog.cention.com/author/yasmine) March 7, 2023 ## [The Power of AI to Improve Customer Experience in Contact Centers](https://blog.cention.com/the-power-of-ai-to-improve-customer-experience-in-contact-centers) Providing a memorable and pleasant customer experience has risen to the forefront of business strategies in today's fast-paced... *( read )* Tags: [omnichannel](https://blog.cention.com/tag/omnichannel), [Customer Service](https://blog.cention.com/tag/customer-service), [digital transformation](https://blog.cention.com/tag/digital-transformation), ![Contact Center and CX Trends 2021](https://blog.cention.com/hubfs/Imported_Blog_Media/contact-center.png) By [Yasmine](https://blog.cention.com/author/yasmine) February 19, 2021 ## [Contact Center and CX Trends 2021](https://blog.cention.com/contact-center-and-cx-trends-2021) Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center Trends](https://blog.cention.com/tag/contact-center-trends), [Contact Center](https://blog.cention.com/tag/contact-center), ![Voice Support](https://blog.cention.com/hubfs/Imported_Blog_Media/voice-min.png) By [Yasmine](https://blog.cention.com/author/yasmine) December 22, 2020 ## [Voice Support](https://blog.cention.com/voice-support) Voice support is still crucial for any contact center. It is necessary for all businesses to have a seamless voice... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Cention Brand](https://blog.cention.com/tag/cention-brand), [omnichannel](https://blog.cention.com/tag/omnichannel), ![Email Support](https://blog.cention.com/hubfs/Imported_Blog_Media/email-4.png) By [Yasmine](https://blog.cention.com/author/yasmine) December 15, 2020 ## [Email Support](https://blog.cention.com/email-support) Email support has been around for a while now. But that doesn’t mean email doesn’t play a crucial role in customer... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [email](https://blog.cention.com/tag/email), [Contact Center](https://blog.cention.com/tag/contact-center), ![Facebook Integration](https://blog.cention.com/hubfs/Imported_Blog_Media/facebook-integration-min.png) By [Yasmine](https://blog.cention.com/author/yasmine) December 8, 2020 ## [Facebook Integration](https://blog.cention.com/facebook-integration) Many companies have chosen to use Facebook integration as a means of interacting an engaging with their customers.... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center](https://blog.cention.com/tag/contact-center), [facebook integration](https://blog.cention.com/tag/facebook-integration), ![Knowledge Base](https://blog.cention.com/hubfs/Imported_Blog_Media/Knowledgebase1.png) By [Yasmine](https://blog.cention.com/author/yasmine) November 10, 2020 ## [Knowledge Base](https://blog.cention.com/knowledge-base) A knowledge base supports both customers and agents. It has several uses, but is usually where information is... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center](https://blog.cention.com/tag/contact-center), [knowledgebase](https://blog.cention.com/tag/knowledgebase), ![Chatbot in Cention](https://blog.cention.com/hubfs/Imported_Blog_Media/Chatbot-min.png) By [Yasmine](https://blog.cention.com/author/yasmine) October 20, 2020 ## [Chatbot in Cention](https://blog.cention.com/chatbot) Chatbot have the ability to simulate a conversation with a customer through a live chat. Businesses now can use... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [chatbot](https://blog.cention.com/tag/chatbot), [Contact Center Software](https://blog.cention.com/tag/contact-center-software), ![Video Call in Cention](https://blog.cention.com/hubfs/Imported_Blog_Media/Video-Call-min.png) By [Yasmine](https://blog.cention.com/author/yasmine) October 13, 2020 ## [Video Call in Cention](https://blog.cention.com/video-call) The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Collaboration](https://blog.cention.com/tag/collaboration), [video call](https://blog.cention.com/tag/video-call), ![Live Chat in Cention](https://blog.cention.com/hubfs/Imported_Blog_Media/live-chat.png) By [Yasmine](https://blog.cention.com/author/yasmine) October 6, 2020 ## [Live Chat in Cention](https://blog.cention.com/live-chat) Live Chat has become the [leading digital contact method](https://www.icmi.com/resources/2015/the-stats-behind-chat-its-popular-and-growing) for online customers, 46% of customers prefer live chat... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center](https://blog.cention.com/tag/contact-center), [Live Chat](https://blog.cention.com/tag/live-chat), ![Customer Experience: The Winning Secrets](https://blog.cention.com/hubfs/Imported_Blog_Media/Customer-Experience.png) By [Yasmine](https://blog.cention.com/author/yasmine) June 16, 2020 ## [Customer Experience: The Winning Secrets](https://blog.cention.com/customer-experience-2) When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center Trends](https://blog.cention.com/tag/contact-center-trends), [Contact Center](https://blog.cention.com/tag/contact-center), ![Customer Trust : It’s a Two Way Street](https://blog.cention.com/hubfs/Imported_Blog_Media/Customer-Trust.png) By [Yasmine](https://blog.cention.com/author/yasmine) June 3, 2020 ## [Customer Trust : It’s a Two Way Street](https://blog.cention.com/customer-trust-its-a-two-way-street) Earning customer trust needs more than simply having good products. For a business to run well, getting trust from... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Cention Brand](https://blog.cention.com/tag/cention-brand), [Customer Service](https://blog.cention.com/tag/customer-service), ![Integrations on Cention Contact Center Platform](https://blog.cention.com/hubfs/Imported_Blog_Media/Integration-twitter.png) By [Yasmine](https://blog.cention.com/author/yasmine) May 12, 2020 ## [Integrations on Cention Contact Center Platform](https://blog.cention.com/crm-integrations) Applying Integrations to your business infrastructure enables uninterrupted communication flow and streamlined... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center](https://blog.cention.com/tag/contact-center), [CRM Integrations](https://blog.cention.com/tag/crm-integrations), ![Collaboration on Cention: A Seamless Working Experience](https://blog.cention.com/hubfs/Imported_Blog_Media/L-Collaboration-Cention.png) By [Yasmine](https://blog.cention.com/author/yasmine) April 29, 2020 ## [Collaboration on Cention: A Seamless Working Experience](https://blog.cention.com/collaboration) Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Collaboration](https://blog.cention.com/tag/collaboration), [Contact Center](https://blog.cention.com/tag/contact-center), ![Customer Service Quality: In Times of Crises](https://blog.cention.com/hubfs/Imported_Blog_Media/Customer-Service-Crises.png) By [Yasmine](https://blog.cention.com/author/yasmine) April 22, 2020 ## [Customer Service Quality: In Times of Crises](https://blog.cention.com/customer-service) 2020 has seen a rocky start for the customer service industry. The Covid 19 pandemic outbreak has become one of the... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center](https://blog.cention.com/tag/contact-center), [Cention Brand](https://blog.cention.com/tag/cention-brand), ![Reports and Data on Cention: Optimizing Work Performance](https://blog.cention.com/hubfs/Imported_Blog_Media/Reports-and-Data-Twitter.png) By [Yasmine](https://blog.cention.com/author/yasmine) April 21, 2020 ## [Reports and Data on Cention: Optimizing Work Performance](https://blog.cention.com/reports-and-data) In any business, one of the main objectives is to keep customers coming back for more. This means that customer... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center](https://blog.cention.com/tag/contact-center), [Contact Center Software](https://blog.cention.com/tag/contact-center-software), ![External Expert Integration with Slack](https://blog.cention.com/hubfs/Imported_Blog_Media/Externak-Epert-Integration.png) By [Yasmine](https://blog.cention.com/author/yasmine) April 16, 2020 ## [External Expert Integration with Slack](https://blog.cention.com/external-expert-integration-with-slack) ## External Expert Integration with Slack There can be too many conversations going on within an organization at the... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Collaboration](https://blog.cention.com/tag/collaboration), [Contact Center](https://blog.cention.com/tag/contact-center), ![Whatsapp Business API with Cention](https://blog.cention.com/hubfs/Imported_Blog_Media/1-Whatsapp-Business-API-with-Cention-3.png) By [Yasmine](https://blog.cention.com/author/yasmine) April 14, 2020 ## [Whatsapp Business API with Cention](https://blog.cention.com/whatsapp-business-api) Whatsapp has become one of the most preferred messaging applications with 55 billion messages sent everyday. With 1.6... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center](https://blog.cention.com/tag/contact-center), [Whatsapp](https://blog.cention.com/tag/whatsapp), ![Social Isolation: Five Tech Tips to Help You Get Through](https://blog.cention.com/hubfs/Imported_Blog_Media/Social-Isolation.png) By [Yasmine](https://blog.cention.com/author/yasmine) April 6, 2020 ## [Social Isolation: Five Tech Tips to Help You Get Through](https://blog.cention.com/social-isolation) We are seeing the impact of the recent Covid-19 threat on multiple layers of society. Events of panic buying have... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Work from Home](https://blog.cention.com/tag/work-from-home), [Call Center](https://blog.cention.com/tag/call-center), ![Upselling & Cross Selling: Driving Future Revenues](https://blog.cention.com/hubfs/Imported_Blog_Media/Upselling-Cross-Selling.png) By [Yasmine](https://blog.cention.com/author/yasmine) March 10, 2020 ## [Upselling & Cross Selling: Driving Future Revenues](https://blog.cention.com/upselling-and-cross-selling) *“Would you like to add fries with your burger?”.* You must have been asked this question at least once in your life as... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center](https://blog.cention.com/tag/contact-center), [Cention Brand](https://blog.cention.com/tag/cention-brand), ![Customer Experience: Make It or Break It](https://blog.cention.com/hubfs/Imported_Blog_Media/Customer-Experience_-Make-it-or-Break-it.png) By [Yasmine](https://blog.cention.com/author/yasmine) February 19, 2020 ## [Customer Experience: Make It or Break It](https://blog.cention.com/customer-experience) A few weeks ago, my family and I went to a famous island resort for a short vacation. What would have been a perfect... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Cention Brand](https://blog.cention.com/tag/cention-brand), [Empower Employee](https://blog.cention.com/tag/empower-employee), ![Let’s Wrap up 2019!](https://blog.cention.com/hubfs/Imported_Blog_Media/Contact-Center-Industry-2019.png) By [Yasmine](https://blog.cention.com/author/yasmine) December 31, 2019 ## [Let’s Wrap up 2019!](https://blog.cention.com/contact-center-industry) Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce,... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center Trends](https://blog.cention.com/tag/contact-center-trends), [Contact Center](https://blog.cention.com/tag/contact-center), ![Between Sales & Customer Support: A Blurred Line](https://blog.cention.com/hubfs/Imported_Blog_Media/Between-Sales-Customer-Support-A-Blurred-Line.png) By [Yasmine](https://blog.cention.com/author/yasmine) December 3, 2019 ## [Between Sales & Customer Support: A Blurred Line](https://blog.cention.com/between-sales-customer-support) There is a thin line that separates the differences between sales and customer support. The former engages potential... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Between Sales and Customer Support](https://blog.cention.com/tag/between-sales-and-customer-support), [Contact Center](https://blog.cention.com/tag/contact-center), ![Improving Agents Engagement with Customers](https://blog.cention.com/hubfs/Imported_Blog_Media/Improving-Agents-Engagement-with-Customers-.png) By [Yasmine](https://blog.cention.com/author/yasmine) November 27, 2019 ## [Improving Agents Engagement with Customers](https://blog.cention.com/improving-agents-engagement-with-customers) Improving agents engagement with customers is a part of the challenge of running a contact center. Just because one... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center Software](https://blog.cention.com/tag/contact-center-software), [Cention Brand](https://blog.cention.com/tag/cention-brand), ![Collaboration Among Contact Center Agents](https://blog.cention.com/hubfs/Imported_Blog_Media/COLLABORATION-AMONG-CONTACT-CENTER-AGENTS.png) By [Yasmine](https://blog.cention.com/author/yasmine) November 22, 2019 ## [Collaboration Among Contact Center Agents](https://blog.cention.com/collaboration-among-contact-center-agents) Collaboration among contact center agents is key to improving response time and ultimately, provide better customer... *( read )* Tags: [Contact Center](https://blog.cention.com/tag/contact-center), [Contact Center Software](https://blog.cention.com/tag/contact-center-software), [Cention Brand](https://blog.cention.com/tag/cention-brand), ![Improving Contact Center Culture](https://blog.cention.com/hubfs/Imported_Blog_Media/IMPROVING-CONTACT-CENTER-CULTURE-Twitter.png) By [Yasmine](https://blog.cention.com/author/yasmine) November 20, 2019 ## [Improving Contact Center Culture](https://blog.cention.com/improving-contact-center-culture) Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry has a... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center Trends](https://blog.cention.com/tag/contact-center-trends), [Contact Center](https://blog.cention.com/tag/contact-center), ![Choosing The Best Contact Center Software for Your Business](https://blog.cention.com/hubfs/Imported_Blog_Media/Choosing-The-Best-Contact-Center-Software.png) By [Yasmine](https://blog.cention.com/author/yasmine) November 11, 2019 ## [Choosing The Best Contact Center Software for Your Business](https://blog.cention.com/choosing-the-best-contact-center-software-for-your-business) Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,... *( read )* Tags: [Contact Center](https://blog.cention.com/tag/contact-center), [Call Center](https://blog.cention.com/tag/call-center), [Contact Center Software](https://blog.cention.com/tag/contact-center-software), ![Tips for Great Customer Support](https://blog.cention.com/hubfs/Imported_Blog_Media/Great-Customer-support-twitter.png) By [Yasmine](https://blog.cention.com/author/yasmine) November 7, 2019 ## [Tips for Great Customer Support](https://blog.cention.com/tips-for-great-customer-support) Every great business has to have a great customer support. If you don’t emphasize going above and beyond for your... *( read )* Tags: [Customer Support](https://blog.cention.com/tag/customer-support), [Contact Center](https://blog.cention.com/tag/contact-center), [Call Center](https://blog.cention.com/tag/call-center), VIEW MORE ## Offer your visitor something of value. You can allow them to download an ebook, subscribe to your mailing list or book a meeting with sales in exchange for their contact information, turning them into leads for your business. - Resources - Blog - Case Studies - Video Hub ### Other Services If you are looking for software, apps, and or branding... check out our sister company [Deep Root Digital](http://www.deeprootdigital.com/) ![San Diego City Badge](https://www.campaigncreators.com/hubfs/Campaign_Creators/San-Diego-City-Badge.png) - - - - - - © 2021 Cention.com - [info@cention.com](mailto:info@cention.com) - [+46 8446 808 88](tel:46844680888)