When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...
Tags: Customer Support, Contact Center Trends, Contact Center,
Earning customer trust needs more than simply having good products. For a business to run well, getting trust from...
A few weeks ago, my family and I went to a famous island resort for a short vacation. What would have been a perfect...
Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce,...
Tags: Customer Support, Contact Center Trends, Contact Center,
There is a thin line that separates the differences between sales and customer support. The former engages potential...
Tags: Customer Support, Between Sales and Customer Support, Contact Center,
Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve...
Tags: Cloud Computing, Contact Center, Contact Center Software,
Improving agents engagement with customers is a part of the challenge of running a contact center. Just because one...
Tags: Customer Support, Contact Center Software, Cention Brand,
Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,...
