Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

    The Power of the Voice Channel in Omni-Channel CCaaS: Enhancing CX and Efficiency
    October 11, 2023

    The Power of the Voice Channel in Omni-Channel CCaaS: Enhancing CX and Efficiency

    In today's fast-paced business landscape, providing exceptional customer experiences (CX) is non-negotiable. Customers expect...


    The Power of AI to Improve Customer Experience in Contact Centers
    March 7, 2023

    The Power of AI to Improve Customer Experience in Contact Centers

    Providing a memorable and pleasant customer experience has risen to the forefront of business strategies in today's fast-paced...


    Omnichannel vs Multichannel
    January 12, 2023

    Omnichannel vs Multichannel

    Consumers in today's market want to interact with brands using the platforms and mediums that are most convenient for them...


    Digital Transformation: Problems & Solutions
    January 19, 2022

    Digital Transformation: Problems & Solutions

    Digital transformation is a process that never stops. Your organization upgraded to a new system? Are you finally using cloud? In...


    Contact Center and CX Trends 2021
    February 19, 2021

    Contact Center and CX Trends 2021

    Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s...


    Voice Support
    December 22, 2020

    Voice Support

    Voice support is still crucial for any contact center. It is necessary for all businesses to have a seamless voice...


    Email Support
    December 15, 2020

    Email Support

    Email support has been around for a while now. But that doesn’t mean email doesn’t play a crucial role in customer...


    Facebook Integration
    December 8, 2020

    Facebook Integration

    Many companies have chosen to use Facebook integration as a means of interacting an engaging with their customers....


    Knowledge Base
    November 10, 2020

    Knowledge Base

    A knowledge base supports both customers and agents. It has several uses, but is usually where information is...


    Live Chat in Cention
    October 6, 2020

    Live Chat in Cention

    Live Chat has become the leading digital contact method for online customers, 46% of customers prefer live chat...


    Upselling & Cross Selling: Driving Future Revenues
    March 10, 2020

    Upselling & Cross Selling: Driving Future Revenues

    “Would you like to add fries with your burger?”. You must have been asked this question at least once in your life as...


    Customer Experience: Make It or Break It
    February 19, 2020

    Customer Experience: Make It or Break It

    A few weeks ago, my family and I went to a famous island resort for a short vacation. What would have been a perfect...


    Omnichannel
    December 10, 2019

    Omnichannel

    The Power of an Omni-channel Communication Platform

    To some businesses, bundling together the perfect solution can...


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