Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Contact Center and CX Trends 2021

Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s...


Voice Support
December 22, 2020

Voice Support

Voice support is still crucial for any contact center. It is necessary for all businesses to have a seamless voice...


Email Support
December 15, 2020

Email Support

Email support has been around for a while now. But that doesn’t mean email doesn’t play a crucial role in customer...


Facebook Integration
December 8, 2020

Facebook Integration

Many companies have chosen to use Facebook integration as a means of interacting an engaging with their customers....


Knowledge Base
November 10, 2020

Knowledge Base

A knowledge base supports both customers and agents. It has several uses, but is usually where information is...


Live Chat in Cention
October 6, 2020

Live Chat in Cention

Live Chat has become the leading digital contact method for online customers, 46% of customers prefer live chat...


Upselling & Cross Selling: Driving Future Revenues

“Would you like to add fries with your burger?”. You must have been asked this question at least once in your life...


Customer Experience: Make It or Break It

A few weeks ago, my family and I went to a famous island resort for a short vacation. What would have been a...


Omnichannel
December 10, 2019

Omnichannel

The Power of an Omni-channel Communication Platform

 

To some businesses, bundling together the perfect solution...