Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Facebook Integration
December 8, 2020

Facebook Integration

Many companies have chosen to use Facebook integration as a means of interacting an engaging with their customers....


Get Connected 2019
November 1, 2019

Get Connected 2019

Get Connected 2019 is an event organized by Puzzel that highlights the latest trends and practices in the contact...


Contact Center Trends to Watch in 2020

As we are closing into a new year, we are seeing changes in the contact center industry, which has been steadily...


The Importance of Customer Communication Management

Maintaining good customer communication management is important in all businesses. From handling queries, managing...