Where we talk about all things contact center and how we can help you maximize customer support.
Type-ahead features have become an essential tool for enhancing user experience. It may seem simple at first glance, but its...
Businesses are constantly seeking ways to enhance customer experience and optimize internal operations. One of the most...
Tags: Contact Center, Customer Experience, Artificial Intelligence
In the landscape of customer engagement, businesses find themselves at a crossroads. On one side lies the traditional approach,...
In the performance focused world of contact centers, a revolution is quietly unfolding. Gone are the days when customers were...
Why Data is Your Contact Center's Most Valuable Asset
Tags: Contact Center, Customer Experience, Artificial Intelligence
From Reactive to Proactive
Businesses are increasingly turning to automated responses to meet the ever-growing demands of customer service. While automation...
Tags: Errand Handling, Contact Center, Automation
A technological revolution is underway. Quality assurance (QA) for voice channels, once a Herculean task demanding countless...
Tags: Contact Center Trends, Call Center, Artificial Intelligence
We are thrilled to announce an exclusive opportunity for businesses to experience the cutting-edge capabilities of our AI/ML...
As we all know the customer service landscape is changing, a new player has emerged, promising to revolutionize the way...
Tags: Between Sales and Customer Support, Contact Center, 360communication
In a customer service unti, every second counts. Gone are the days when businesses could afford to wait for offline reports to...
As a contact center manager, I'm no stranger to the relentless stream of customer inquiries about order statuses. It's a...
The Era of Human-Centric Innovation
Contact centers serve as the frontline ambassadors for businesses, bridging the gap between companies and customers from diverse...
In the ever-evolving landscape of customer service, delivering exceptional experiences has become a paramount objective for...
Customers expect more than just satisfactory service – they demand exceptional, personalized experiences that make them feel...
The Feedback Odyssey
There’s no denying it - AI is transforming customer service. As a leading CCaaS provider, we’re constantly releasing new...
Support Your Customers Better With Our New App!
Tags: Contact Center
The Awakening - The Risks of Digital-Only Outreach
Does your help desk ever feel like a game of Clue with technicians chasing context across convoluted systems? Read on to see how...
Your team works hard to keep customers satisfied and business booming. However, dealing with endless demands can strain even the...
Do you ever feel like a superhero swooping in to save the day when assisting customers after hours? While on-demand support...
You can allow them to download an ebook, subscribe to your mailing list or book a meeting with sales in exchange for their contact information, turning them into leads for your business.
If you are looking for software, apps, and or branding... check out our sister company Deep Root Digital