Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

    The Dawn of a New Era in Quality Assurance
    July 17, 2024

    The Dawn of a New Era in Quality Assurance

    A technological revolution is underway. Quality assurance (QA) for voice channels, once a Herculean task demanding countless...


    The Power of the Voice Channel in Omni-Channel CCaaS: Enhancing CX and Efficiency
    October 11, 2023

    The Power of the Voice Channel in Omni-Channel CCaaS: Enhancing CX and Efficiency

    In today's fast-paced business landscape, providing exceptional customer experiences (CX) is non-negotiable. Customers expect...


    Video Call in Cention
    October 13, 2020

    Video Call in Cention

    The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...


    Customer Experience: The Winning Secrets
    June 16, 2020

    Customer Experience: The Winning Secrets

    When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...


    Social Isolation: Five Tech Tips to Help You Get Through
    April 6, 2020

    Social Isolation: Five Tech Tips to Help You Get Through

    We are seeing the impact of the recent Covid-19 threat on multiple layers of society. Events of panic buying have...


    Improving Contact Center Culture
    November 20, 2019

    Improving Contact Center Culture

    Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry has a...


    Choosing The Best Contact Center Software for Your Business
    November 11, 2019

    Choosing The Best Contact Center Software for Your Business

    Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,...


    Tips for Great Customer Support
    November 7, 2019

    Tips for Great Customer Support

    Every great business has to have a great customer support. If you don’t emphasize going above and beyond for your...


    Get Connected 2019
    November 1, 2019

    Get Connected 2019

    Get Connected 2019 is an event organized by Puzzel that highlights the latest trends and practices in the contact...


    Errand Handling
    October 24, 2019

    Errand Handling

    What is errand handling?

    Errand Handling, also known as ticket handling is an electronic ticketing system that...


    The Importance of Customer Communication Management
    October 18, 2019

    The Importance of Customer Communication Management

    Maintaining good customer communication management is important in all businesses. From handling queries, managing...


    The Power of Data
    October 17, 2019

    The Power of Data

    What is the power of data and how can it hugely impact the performance of your business? Let us fill you in with a...


    Why Businesses Should Move to Cloud Computing
    October 16, 2019

    Why Businesses Should Move to Cloud Computing

    Should Contact Centers move to cloud technology? For many years, cloud technology has been widely discussed in the...


    Improve Your Customer Journey
    October 2, 2019

    Improve Your Customer Journey

    How can you improve your customer journey? Customers have higher expectations and a stronger effect on today’s...


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