A technological revolution is underway. Quality assurance (QA) for voice channels, once a Herculean task demanding countless...
Tags: Contact Center Trends, Call Center, Artificial Intelligence
In today's fast-paced business landscape, providing exceptional customer experiences (CX) is non-negotiable. Customers expect...
Tags: Contact Center, Call Center, omnichannel
The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...
Tags: Customer Support, Collaboration, video call,
When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...
Tags: Customer Support, Contact Center Trends, Contact Center,
We are seeing the impact of the recent Covid-19 threat on multiple layers of society. Events of panic buying have...
Tags: Customer Support, Work from Home, Call Center,
Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry has a...
Tags: Customer Support, Contact Center Trends, Contact Center,
