Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

    Enhancing Customer Experience with AI and Chatbots: A Win-Win for Agents and Clients
    September 25, 2024

    Enhancing Customer Experience with AI and Chatbots: A Win-Win for Agents and Clients

    Businesses are constantly seeking ways to enhance customer experience and optimize internal operations. One of the most...


    Navigating Customer Service with AI-Powered Predictive Routing
    September 11, 2024

    Navigating Customer Service with AI-Powered Predictive Routing

    In the performance focused world of contact centers, a revolution is quietly unfolding. Gone are the days when customers were...


    Unearthing AI-Ready Treasures in Your Contact Center
    August 14, 2024

    Unearthing AI-Ready Treasures in Your Contact Center

    Why Data is Your Contact Center's Most Valuable Asset


    Crafting Responses That Are Both Swift and Soulful
    July 25, 2024

    Crafting Responses That Are Both Swift and Soulful

    Businesses are increasingly turning to automated responses to meet the ever-growing demands of customer service. While automation...


    Navigating the AI Revolution in Customer Service: Mastering Control While Unleashing Excellence
    June 25, 2024

    Navigating the AI Revolution in Customer Service: Mastering Control While Unleashing Excellence

    As we all know the customer service landscape is changing, a new player has emerged, promising to revolutionize the way...


    Effortless WhatsApp Adoption for Contact Centers: Shattering Myths and Embracing the Future
    May 29, 2024

    Effortless WhatsApp Adoption for Contact Centers: Shattering Myths and Embracing the Future


    Protecting Your Brand: The Risks of Outsourcing Customer Support
    May 23, 2024

    Protecting Your Brand: The Risks of Outsourcing Customer Support


    Support Your Customers Better With Our New App!
    February 7, 2024

    Support Your Customers Better With Our New App!

    Support Your Customers Better With Our New App!


    The art of customer Service: Turn Your Customer Service Inside Out for Outside In Success
    November 7, 2023

    The art of customer Service: Turn Your Customer Service Inside Out for Outside In Success

    Customer service can often feel like an internally-focused process, with companies optimizing for their own efficiency rather...


    The Power of the Voice Channel in Omni-Channel CCaaS: Enhancing CX and Efficiency
    October 11, 2023

    The Power of the Voice Channel in Omni-Channel CCaaS: Enhancing CX and Efficiency

    In today's fast-paced business landscape, providing exceptional customer experiences (CX) is non-negotiable. Customers expect...


    Crafting Excellence: Building a Customer-Centric Culture
    September 26, 2023

    Crafting Excellence: Building a Customer-Centric Culture

    In the fiercely competitive business landscape of today, customer-centricity is not merely an advantage; it's a requirement. To...


    The 6 Secrets of Exceptional Customer Service
    September 20, 2023

    The 6 Secrets of Exceptional Customer Service

    In today's hyper-competitive business landscape, delivering exceptional customer service isn't just a nice-to-have; it's a...


    Are you Wasting Time and Energy on multiple applications?
    August 23, 2023

    Are you Wasting Time and Energy on multiple applications?

    The Struggle of Multitple Windows: Embracing the Simplicity of Unified ApplicationsIn the ever-evolving landscape of technology...


    Omnichannel vs Multichannel
    January 12, 2023

    Omnichannel vs Multichannel

    Consumers in today's market want to interact with brands using the platforms and mediums that are most convenient for them...


    Digital Transformation: Problems & Solutions
    January 19, 2022

    Digital Transformation: Problems & Solutions

    Digital transformation is a process that never stops. Your organization upgraded to a new system? Are you finally using cloud? In...


    Contact Center and CX Trends 2021
    February 19, 2021

    Contact Center and CX Trends 2021

    Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s...


    Email Support
    December 15, 2020

    Email Support

    Email support has been around for a while now. But that doesn’t mean email doesn’t play a crucial role in customer...


    Facebook Integration
    December 8, 2020

    Facebook Integration

    Many companies have chosen to use Facebook integration as a means of interacting an engaging with their customers....


    Knowledge Base
    November 10, 2020

    Knowledge Base

    A knowledge base supports both customers and agents. It has several uses, but is usually where information is...


    Video Call in Cention
    October 13, 2020

    Video Call in Cention

    The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...


    Live Chat in Cention
    October 6, 2020

    Live Chat in Cention

    Live Chat has become the leading digital contact method for online customers, 46% of customers prefer live chat...


    Customer Experience: The Winning Secrets
    June 16, 2020

    Customer Experience: The Winning Secrets

    When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...


    Integrations on Cention Contact Center Platform
    May 12, 2020

    Integrations on Cention Contact Center Platform

    Applying Integrations to your business infrastructure enables uninterrupted communication flow and streamlined...


    Collaboration on Cention: A Seamless Working Experience
    April 29, 2020

    Collaboration on Cention: A Seamless Working Experience

    Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions...


    Customer Service Quality: In Times of Crises
    April 22, 2020

    Customer Service Quality: In Times of Crises

    2020 has seen a rocky start for the customer service industry. The Covid 19 pandemic outbreak has become one of the...


    Reports and Data on Cention: Optimizing Work Performance
    April 21, 2020

    Reports and Data on Cention: Optimizing Work Performance

    In any business, one of the main objectives is to keep customers coming back for more. This means that customer...


    External Expert Integration with Slack
    April 16, 2020

    External Expert Integration with Slack

    External Expert Integration with Slack

    There can be too many conversations going on within an organization at the...


    Whatsapp Business API with Cention
    April 14, 2020

    Whatsapp Business API with Cention

    Whatsapp has become one of the most preferred messaging applications with 55 billion messages sent everyday. With 1.6...


    Upselling & Cross Selling: Driving Future Revenues
    March 10, 2020

    Upselling & Cross Selling: Driving Future Revenues

    “Would you like to add fries with your burger?”. You must have been asked this question at least once in your life as...


    Let’s Wrap up 2019!
    December 31, 2019

    Let’s Wrap up 2019!

    Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce,...


    VIEW MORE