Consumers in today's market want to interact with brands using the platforms and mediums that are most convenient for them...
Tags: Contact Center, Software, omnichannel,
Digital transformation is a process that never stops. Your organization upgraded to a new system? Are you finally using cloud? In...
Tags: Contact Center, Software, omnichannel,
Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s...
Tags: Customer Support, Contact Center Trends, Contact Center,
Email support has been around for a while now. But that doesn’t mean email doesn’t play a crucial role in customer...
Tags: Customer Support, email, Contact Center,
Many companies have chosen to use Facebook integration as a means of interacting an engaging with their customers....
Tags: Customer Support, Contact Center, facebook integration,
A knowledge base supports both customers and agents. It has several uses, but is usually where information is...
Tags: Customer Support, Contact Center, knowledgebase,
The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...
Tags: Customer Support, Collaboration, video call,
Live Chat has become the leading digital contact method for online customers, 46% of customers prefer live chat...
Tags: Customer Support, route, Contact Center,
When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...
Tags: Customer Support, Contact Center Trends, Contact Center,
Applying Integrations to your business infrastructure enables uninterrupted communication flow and streamlined...
Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions...
Tags: Customer Support, Collaboration, Contact Center,
2020 has seen a rocky start for the customer service industry. The Covid 19 pandemic outbreak has become one of the...
Tags: Customer Support, Contact Center, Cention Brand,
In any business, one of the main objectives is to keep customers coming back for more. This means that customer...
Tags: Customer Support, Contact Center, Contact Center Platform,
There can be too many conversations going on within an organization at the...
Tags: Customer Support, Contact Center, External Expert Integration,
Whatsapp has become one of the most preferred messaging applications with 55 billion messages sent everyday. With 1.6...
Tags: Customer Support, Contact Center, Whatsapp,
“Would you like to add fries with your burger?”. You must have been asked this question at least once in your life as...
Tags: Customer Support, Contact Center, Cention Brand,
Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce,...
Tags: Customer Support, Contact Center Trends, Contact Center,
To some businesses, bundling together the perfect solution can...
Tags: Customer Support, Contact Center, Contact Center Software,
There is a thin line that separates the differences between sales and customer support. The former engages potential...
Tags: Customer Support, Between Sales and Customer Support, Contact Center,
Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve...
Tags: Cloud Computing, Contact Center, Contact Center Platform,
Collaboration among contact center agents is key to improving response time and ultimately, provide better customer...
Tags: Contact Center, Contact Center Platform, Contact Center Software,
Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry has a...
Tags: Customer Support, Contact Center Trends, Contact Center,
On 15-16 October 2019, Enghouse Interactive Days was held at Stockholm, Sweden. The effects of digital transformation...
Tags: Contact Center, Contact Center Software, Cention Brand,
Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,...
Every great business has to have a great customer support. If you don’t emphasize going above and beyond for your...
Tags: Customer Support, Contact Center, Call Center,
You want to keep customers happy. You want them to keep coming back to your service. Having a streamlined and...
Tags: Excellent Reports, Streamlined Data Analysis, Contact Center,
Errand Handling, also known as ticket handling is an electronic ticketing system that...
As we are closing into a new year, we are seeing changes in the contact center industry, which has been steadily...
Tags: Customer Support, Cloud Technology, Contact Center Trends,
What is the power of data and how can it hugely impact the performance of your business? Let us fill you in with a...
Should Contact Centers move to cloud technology? For many years, cloud technology has been widely discussed in the...
