Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

The Power of AI to Improve Customer Experience in Contact Centers

Providing a memorable and pleasant customer experience has risen to the forefront of business strategies in today's fast-paced...

Omnichannel vs Multichannel
January 12, 2023

Omnichannel vs Multichannel

Consumers in today's market want to interact with brands using the platforms and mediums that are most convenient for them...

Digital Transformation: Problems & Solutions

Digital transformation is a process that never stops. Your organization upgraded to a new system? Are you finally using cloud? In...