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Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

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Customer Experience
Contact Center Trends
Omnichannel

The Art of Customer Service: Why Sometimes the Customer Isn't Always Right

By Katinka October 18, 2023

The Art of Customer Service: Why Sometimes the Customer Isn't Always Right

The Balancing Act of Customer-Centric Service

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Tags: Customer Service, Customer Experience, omnichannelvsmultichannel

Omnichannel vs Multichannel

By Yasmine January 12, 2023

Omnichannel vs Multichannel

Consumers in today's market want to interact with brands using the platforms and mediums that are most convenient for them...

( read )

Tags: Contact Center, Software, omnichannel,

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