Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Crafting Excellence: Building a Customer-Centric Culture

In the fiercely competitive business landscape of today, customer-centricity is not merely an advantage; it's a requirement. To...


Between Sales & Customer Support: A Blurred Line

There is a thin line that separates the differences between sales and customer support. The former engages potential...