Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

    Navigating the AI Revolution in Customer Service: Mastering Control While Unleashing Excellence
    June 25, 2024

    Navigating the AI Revolution in Customer Service: Mastering Control While Unleashing Excellence

    As we all know the customer service landscape is changing, a new player has emerged, promising to revolutionize the way...


    Protecting Your Brand: The Risks of Outsourcing Customer Support
    May 23, 2024

    Protecting Your Brand: The Risks of Outsourcing Customer Support


    Crafting Excellence: Building a Customer-Centric Culture
    September 26, 2023

    Crafting Excellence: Building a Customer-Centric Culture

    In the fiercely competitive business landscape of today, customer-centricity is not merely an advantage; it's a requirement. To...


    Between Sales & Customer Support: A Blurred Line
    December 3, 2019

    Between Sales & Customer Support: A Blurred Line

    There is a thin line that separates the differences between sales and customer support. The former engages potential...


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