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Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Recent Posts
Customer Experience
Contact Center Trends
Omnichannel

Navigating the AI Revolution in Customer Service: Mastering Control While Unleashing Excellence

By Katinka June 25, 2024

Navigating the AI Revolution in Customer Service: Mastering Control While Unleashing Excellence

As we all know the customer service landscape is changing, a new player has emerged, promising to revolutionize the way...

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Tags: Between Sales and Customer Support, Contact Center, 360communication

The Power of AI to Improve Customer Experience in Contact Centers

By Yasmine March 7, 2023

The Power of AI to Improve Customer Experience in Contact Centers

Providing a memorable and pleasant customer experience has risen to the forefront of business strategies in today's fast-paced...

( read )

Tags: omnichannel, Customer Service, digital transformation,

Omnichannel vs Multichannel

By Yasmine January 12, 2023

Omnichannel vs Multichannel

Consumers in today's market want to interact with brands using the platforms and mediums that are most convenient for them...

( read )

Tags: Contact Center, Software, omnichannel,

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