Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Navigating the AI Revolution in Customer Service: Mastering Control While Unleashing Excellence

As we all know the customer service landscape is changing, a new player has emerged, promising to revolutionize the way...

The Power of AI to Improve Customer Experience in Contact Centers

Providing a memorable and pleasant customer experience has risen to the forefront of business strategies in today's fast-paced...

Omnichannel vs Multichannel
January 12, 2023

Omnichannel vs Multichannel

Consumers in today's market want to interact with brands using the platforms and mediums that are most convenient for them...