Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Contact Center and CX Trends 2021

Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s...


Knowledge Base
November 10, 2020

Knowledge Base

A knowledge base supports both customers and agents. It has several uses, but is usually where information is...


Customer Experience: The Winning Secrets

When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...


Collaboration on Cention: A Seamless Working Experience

Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions...


Improving Agents Engagement with Customers

Improving agents engagement with customers is a part of the challenge of running a contact center. Just because...