Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s...
Tags: Customer Support, Contact Center Trends, Contact Center,
A knowledge base supports both customers and agents. It has several uses, but is usually where information is...
Tags: Customer Support, Contact Center, knowledgebase,
When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...
Tags: Customer Support, Contact Center Trends, Contact Center,
Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions...
Tags: Customer Support, Collaboration, Contact Center,
Improving agents engagement with customers is a part of the challenge of running a contact center. Just because one...
Tags: Customer Support, Contact Center Software, Cention Brand,
