Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

    Crafting Responses That Are Both Swift and Soulful
    July 25, 2024

    Crafting Responses That Are Both Swift and Soulful

    Businesses are increasingly turning to automated responses to meet the ever-growing demands of customer service. While automation...


    Errand Handling
    October 24, 2019

    Errand Handling

    What is errand handling?

    Errand Handling, also known as ticket handling is an electronic ticketing system that...


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