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Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Recent Posts
Customer Experience
Contact Center Trends
Omnichannel

Boosting Employee Productivity: Collaboration & Automation in the Contact Center

By Katinka October 4, 2023

Boosting Employee Productivity: Collaboration & Automation in the Contact Center

In today's fast-paced business landscape, where customer interactions play a pivotal role in success, companies are constantly...

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Tags: Collaboration, Customer Experience, Automation

The Power of AI to Improve Customer Experience in Contact Centers

By Yasmine March 7, 2023

The Power of AI to Improve Customer Experience in Contact Centers

Providing a memorable and pleasant customer experience has risen to the forefront of business strategies in today's fast-paced...

( read )

Tags: omnichannel, Customer Service, digital transformation,

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