Cention Blog | Software

January 12, 2023

Omnichannel vs Multichannel

Consumers in today's market want to interact with brands using the platforms and mediums that are most convenient for them...

January 19, 2022

Digital transformation is a process that never stops. Your organization upgraded to a new system? Are you finally using cloud? In...

November 29, 2019

Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve...

November 1, 2019

Get Connected 2019 is an event organized by Puzzel that highlights the latest trends and practices in the contact...

October 23, 2019

As we are closing into a new year, we are seeing changes in the contact center industry, which has been steadily...

October 17, 2019

What is the power of data and how can it hugely impact the performance of your business? Let us fill you in with a...

October 16, 2019

Should Contact Centers move to cloud technology? For many years, cloud technology has been widely discussed in the...

October 2, 2019

How can you improve your customer journey? Customers have higher expectations and a stronger effect on today’s...