Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Digital Transformation: Problems & Solutions

Digital transformation is a process that never stops. Your organization upgraded to a new system? Are you finally using cloud? In...


Why Switch to Cention?
November 29, 2019

Why Switch to Cention?

Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve...


Get Connected 2019
November 1, 2019

Get Connected 2019

Get Connected 2019 is an event organized by Puzzel that highlights the latest trends and practices in the contact...


Contact Center Trends to Watch in 2020

As we are closing into a new year, we are seeing changes in the contact center industry, which has been steadily...


The Power of Data
October 17, 2019

The Power of Data

What is the power of data and how can it hugely impact the performance of your business? Let us fill you in with a...


Why Businesses Should Move to Cloud Computing

Should Contact Centers move to cloud technology? For many years, cloud technology has been widely discussed in the...


Improve Your Customer Journey

How can you improve your customer journey? Customers have higher expectations and a stronger effect on today’s...