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Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Recent Posts
Customer Experience
Contact Center Trends
Omnichannel

Unveiling the Reality of AI in Customer Service

By Yasmine September 6, 2023

Unveiling the Reality of AI in Customer Service

In the world of Customer Service, the buzz isn't centered around chatbots poised to replace human labor. Instead, it's about...

( read )

Tags: Contact Center Trends, Customer Experience, Artificial Intelligence

The Power of AI to Improve Customer Experience in Contact Centers

By Yasmine March 7, 2023

The Power of AI to Improve Customer Experience in Contact Centers

Providing a memorable and pleasant customer experience has risen to the forefront of business strategies in today's fast-paced...

( read )

Tags: omnichannel, Customer Service, digital transformation,

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