Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

    The Dawn of a New Era in Quality Assurance
    July 17, 2024

    The Dawn of a New Era in Quality Assurance

    A technological revolution is underway. Quality assurance (QA) for voice channels, once a Herculean task demanding countless...


    Effortless WhatsApp Adoption for Contact Centers: Shattering Myths and Embracing the Future
    May 29, 2024

    Effortless WhatsApp Adoption for Contact Centers: Shattering Myths and Embracing the Future


    Unveiling the Reality of AI in Customer Service
    September 6, 2023

    Unveiling the Reality of AI in Customer Service

    In the world of Customer Service, the buzz isn't centered around chatbots poised to replace human labor. Instead, it's about...


    The Power of AI to Improve Customer Experience in Contact Centers
    March 7, 2023

    The Power of AI to Improve Customer Experience in Contact Centers

    Providing a memorable and pleasant customer experience has risen to the forefront of business strategies in today's fast-paced...


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