Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

    Getting to Where Customers Are: A New Frontier
    December 17, 2019

    Getting to Where Customers Are: A New Frontier

    Customers should not feel burdened to find you. When they do, there is a high chance that they may slip away to your...


    Omnichannel
    December 10, 2019

    Omnichannel

    The Power of an Omni-channel Communication Platform

    To some businesses, bundling together the perfect solution can...


    Why Switch to Cention?
    November 29, 2019

    Why Switch to Cention?

    Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve...


    Improving Agents Engagement with Customers
    November 27, 2019

    Improving Agents Engagement with Customers

    Improving agents engagement with customers is a part of the challenge of running a contact center. Just because one...


    Collaboration Among Contact Center Agents
    November 22, 2019

    Collaboration Among Contact Center Agents

    Collaboration among contact center agents is key to improving response time and ultimately, provide better customer...


    Choosing The Best Contact Center Software for Your Business
    November 11, 2019

    Choosing The Best Contact Center Software for Your Business

    Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,...


    Get Connected 2019
    November 1, 2019

    Get Connected 2019

    Get Connected 2019 is an event organized by Puzzel that highlights the latest trends and practices in the contact...


    A More Efficient Data Analysis with Reports
    October 30, 2019

    A More Efficient Data Analysis with Reports

    You want to keep customers happy. You want them to keep coming back to your service. Having a streamlined and...


    Digitize Documents with Cention x Scannervision Collaboration
    October 25, 2019

    Digitize Documents with Cention x Scannervision Collaboration

    Digitize documents with the latest Cention and Scannervision collaboration! This collaboration will...


    Errand Handling
    October 24, 2019

    Errand Handling

    What is errand handling?

    Errand Handling, also known as ticket handling is an electronic ticketing system that...


    Contact Center Trends to Watch in 2020
    October 23, 2019

    Contact Center Trends to Watch in 2020

    As we are closing into a new year, we are seeing changes in the contact center industry, which has been steadily...


    The Importance of Customer Communication Management
    October 18, 2019

    The Importance of Customer Communication Management

    Maintaining good customer communication management is important in all businesses. From handling queries, managing...


    The Power of Data
    October 17, 2019

    The Power of Data

    What is the power of data and how can it hugely impact the performance of your business? Let us fill you in with a...


    Improve Your Customer Journey
    October 2, 2019

    Improve Your Customer Journey

    How can you improve your customer journey? Customers have higher expectations and a stronger effect on today’s...


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