Welcome to Cention's Blog

In a customer service unti, every second counts. Gone are the days when businesses could afford to wait for offline reports to...

As a contact center manager, I'm no stranger to the relentless stream of customer inquiries about order statuses. It's a...

The Era of Human-Centric Innovation

Contact centers serve as the frontline ambassadors for businesses, bridging the gap between companies and customers from diverse...

In the ever-evolving landscape of customer service, delivering exceptional experiences has become a paramount objective for...

Customers expect more than just satisfactory service – they demand exceptional, personalized experiences that make them feel...

The Feedback Odyssey

There’s no denying it - AI is transforming customer service. As a leading CCaaS provider, we’re constantly releasing new...

Support Your Customers Better With Our New App!

The Awakening - The Risks of Digital-Only Outreach

Does your help desk ever feel like a game of Clue with technicians chasing context across convoluted systems? Read on to see how...

Your team works hard to keep customers satisfied and business booming. However, dealing with endless demands can strain even the...

Do you ever feel like a superhero swooping in to save the day when assisting customers after hours? While on-demand support...

The customer contact landscape continues to evolve rapidly. Customers now expect to engage with businesses across multiple...

Customer service is an art. Like any art, it takes dedication and practice to master. At the core of excellent customer service...

Customer service can often feel like an internally-focused process, with companies optimizing for their own efficiency rather...

Empowering Agents through Involvement and Enablement  In today's fast-paced and ever-evolving contact center environment,...

Providing excellent customer service is an art form that requires care, finesse, and strategy. In today's challenging economic...

The Balancing Act of Customer-Centric Service

In today's fast-paced business landscape, providing exceptional customer experiences (CX) is non-negotiable. Customers expect...

In today's fast-paced business landscape, where customer interactions play a pivotal role in success, companies are constantly...

In the fiercely competitive business landscape of today, customer-centricity is not merely an advantage; it's a requirement. To...

In today's hyper-competitive business landscape, delivering exceptional customer service isn't just a nice-to-have; it's a...

In today's hyperconnected world, customers are the lifeblood of any business. Their satisfaction is not merely a vanity metric;...

In the world of Customer Service, the buzz isn't centered around chatbots poised to replace human labor. Instead, it's about...

Introduction

The Struggle of Multitple Windows: Embracing the Simplicity of Unified ApplicationsIn the ever-evolving landscape of technology...

Providing a memorable and pleasant customer experience has risen to the forefront of business strategies in today's fast-paced...

Consumers in today's market want to interact with brands using the platforms and mediums that are most convenient for them...