Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

Video Call in Cention
October 13, 2020

Video Call in Cention

The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...


Customer Experience: The Winning Secrets

When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...


Social Isolation: Five Tech Tips to Help You Get Through

We are seeing the impact of the recent Covid-19 threat on multiple layers of society. Events of panic buying have...


Improving Contact Center Culture

Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry...


Choosing The Best Contact Center Software for Your Business

Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,...


Tips for Great Customer Support

Every great business has to have a great customer support. If you don’t emphasize going above and beyond for your...


Get Connected 2019
November 1, 2019

Get Connected 2019

Get Connected 2019 is an event organized by Puzzel that highlights the latest trends and practices in the contact...


Errand Handling
October 24, 2019

Errand Handling

What is errand handling?

 

Errand Handling, also known as ticket handling is an electronic ticketing system that...


The Importance of Customer Communication Management

Maintaining good customer communication management is important in all businesses. From handling queries, managing...


The Power of Data
October 17, 2019

The Power of Data

What is the power of data and how can it hugely impact the performance of your business? Let us fill you in with a...


Why Businesses Should Move to Cloud Computing

Should Contact Centers move to cloud technology? For many years, cloud technology has been widely discussed in the...


Improve Your Customer Journey

How can you improve your customer journey? Customers have higher expectations and a stronger effect on today’s...