Welcome to Cention's Blog

Where we talk about all things contact center and how we can help you maximize customer support.

    Omnichannel
    December 10, 2019

    Omnichannel

    The Power of an Omni-channel Communication Platform

    To some businesses, bundling together the perfect solution can...


    Between Sales & Customer Support: A Blurred Line
    December 3, 2019

    Between Sales & Customer Support: A Blurred Line

    There is a thin line that separates the differences between sales and customer support. The former engages potential...


    Why Switch to Cention?
    November 29, 2019

    Why Switch to Cention?

    Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve...


    Collaboration Among Contact Center Agents
    November 22, 2019

    Collaboration Among Contact Center Agents

    Collaboration among contact center agents is key to improving response time and ultimately, provide better customer...


    Improving Contact Center Culture
    November 20, 2019

    Improving Contact Center Culture

    Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry has a...


    Enghouse Interactive Days 2019, Stockholm
    November 15, 2019

    Enghouse Interactive Days 2019, Stockholm

    On 15-16 October 2019, Enghouse Interactive Days was held at Stockholm, Sweden. The effects of digital transformation...


    Choosing The Best Contact Center Software for Your Business
    November 11, 2019

    Choosing The Best Contact Center Software for Your Business

    Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,...


    Tips for Great Customer Support
    November 7, 2019

    Tips for Great Customer Support

    Every great business has to have a great customer support. If you don’t emphasize going above and beyond for your...


    A More Efficient Data Analysis with Reports
    October 30, 2019

    A More Efficient Data Analysis with Reports

    You want to keep customers happy. You want them to keep coming back to your service. Having a streamlined and...


    Errand Handling
    October 24, 2019

    Errand Handling

    What is errand handling?

    Errand Handling, also known as ticket handling is an electronic ticketing system that...


    Contact Center Trends to Watch in 2020
    October 23, 2019

    Contact Center Trends to Watch in 2020

    As we are closing into a new year, we are seeing changes in the contact center industry, which has been steadily...


    The Power of Data
    October 17, 2019

    The Power of Data

    What is the power of data and how can it hugely impact the performance of your business? Let us fill you in with a...


    Why Businesses Should Move to Cloud Computing
    October 16, 2019

    Why Businesses Should Move to Cloud Computing

    Should Contact Centers move to cloud technology? For many years, cloud technology has been widely discussed in the...


    Improve Your Customer Journey
    October 2, 2019

    Improve Your Customer Journey

    How can you improve your customer journey? Customers have higher expectations and a stronger effect on today’s...


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