Answering and solving incoming queries can be unnerving especially when agents are faced with unfamiliar questions...
Tags: Customer Support, Collaboration, Contact Center,
2020 has seen a rocky start for the customer service industry. The Covid 19 pandemic outbreak has become one of the...
Tags: Customer Support, Contact Center, Cention Brand,
In any business, one of the main objectives is to keep customers coming back for more. This means that customer...
Tags: Customer Support, Contact Center, Contact Center Software,
There can be too many conversations going on within an organization at the...
Tags: Customer Support, Collaboration, Contact Center,
Whatsapp has become one of the most preferred messaging applications with 55 billion messages sent everyday. With 1.6...
Tags: Customer Support, Contact Center, Whatsapp,
We are seeing the impact of the recent Covid-19 threat on multiple layers of society. Events of panic buying have...
Tags: Customer Support, Work from Home, Call Center,
“Would you like to add fries with your burger?”. You must have been asked this question at least once in your life as...
Tags: Customer Support, Contact Center, Cention Brand,
Think of the cloud computing market, and you’ll find how vastly it has changed the way enterprises run their...
Tags: Cloud Computing Market, Boutique Cloud, Cloud Technology,
A few weeks ago, my family and I went to a famous island resort for a short vacation. What would have been a perfect...
Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce,...
Tags: Customer Support, Contact Center Trends, Contact Center,
Customers should not feel burdened to find you. When they do, there is a high chance that they may slip away to your...
Tags: Customer Support, Cention Brand, cention,
To some businesses, bundling together the perfect solution can...
Tags: Customer Support, Contact Center, Contact Center Software,
There is a thin line that separates the differences between sales and customer support. The former engages potential...
Tags: Customer Support, Between Sales and Customer Support, Contact Center,
Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve...
Tags: Cloud Computing, Contact Center, Contact Center Software,
Improving agents engagement with customers is a part of the challenge of running a contact center. Just because one...
Tags: Customer Support, Contact Center Software, Cention Brand,
Collaboration among contact center agents is key to improving response time and ultimately, provide better customer...
Tags: Contact Center, Contact Center Software, Cention Brand,
Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry has a...
Tags: Customer Support, Contact Center Trends, Contact Center,
On 15-16 October 2019, Enghouse Interactive Days was held at Stockholm, Sweden. The effects of digital transformation...
Tags: Contact Center, Contact Center Software, Cention Brand,
Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions,...
Every great business has to have a great customer support. If you don’t emphasize going above and beyond for your...
Tags: Customer Support, Contact Center, Call Center,
Get Connected 2019 is an event organized by Puzzel that highlights the latest trends and practices in the contact...
Tags: Customer Support, Get Connected, Call Center,
You want to keep customers happy. You want them to keep coming back to your service. Having a streamlined and...
Tags: Streamlined Data Analysis, Contact Center, Efficient Data Analysis,
Digitize documents with the latest Cention and Scannervision collaboration! This collaboration will...
Tags: Customer Support, Cention x Scannervision, Unlocking New Possibilites,
Errand Handling, also known as ticket handling is an electronic ticketing system that...
As we are closing into a new year, we are seeing changes in the contact center industry, which has been steadily...
Tags: Customer Support, Cloud Technology, Contact Center Trends,
Maintaining good customer communication management is important in all businesses. From handling queries, managing...
Tags: Customer Support, Call Center, Cention Brand,
What is the power of data and how can it hugely impact the performance of your business? Let us fill you in with a...
Should Contact Centers move to cloud technology? For many years, cloud technology has been widely discussed in the...
How can you improve your customer journey? Customers have higher expectations and a stronger effect on today’s...
Tags: Customer Support, Contact Center, Call Center,
