The customer contact landscape continues to evolve rapidly. Customers now expect to engage with businesses across multiple...
Customer service is an art. Like any art, it takes dedication and practice to master. At the core of excellent customer service...
Customer service can often feel like an internally-focused process, with companies optimizing for their own efficiency rather...
Tags: Contact Center, Customer Service
Empowering Agents through Involvement and Enablement In today's fast-paced and ever-evolving contact center environment,...
Providing excellent customer service is an art form that requires care, finesse, and strategy. In today's challenging economic...
The Balancing Act of Customer-Centric Service
Tags: Customer Service, Customer Experience, omnichannelvsmultichannel
In today's fast-paced business landscape, providing exceptional customer experiences (CX) is non-negotiable. Customers expect...
Tags: Contact Center, Call Center, omnichannel
In today's fast-paced business landscape, where customer interactions play a pivotal role in success, companies are constantly...
In the fiercely competitive business landscape of today, customer-centricity is not merely an advantage; it's a requirement. To...
Tags: Between Sales and Customer Support, Contact Center, Customer Service
In today's hyper-competitive business landscape, delivering exceptional customer service isn't just a nice-to-have; it's a...
Tags: Contact Center, Unlocking New Possibilites, Customer Experience
In today's hyperconnected world, customers are the lifeblood of any business. Their satisfaction is not merely a vanity metric;...
In the world of Customer Service, the buzz isn't centered around chatbots poised to replace human labor. Instead, it's about...
Tags: Contact Center Trends, Customer Experience, Artificial Intelligence
Introduction
The Struggle of Multitple Windows: Embracing the Simplicity of Unified ApplicationsIn the ever-evolving landscape of technology...
Tags: Contact Center
Providing a memorable and pleasant customer experience has risen to the forefront of business strategies in today's fast-paced...
Tags: omnichannel, Customer Service, digital transformation,
Consumers in today's market want to interact with brands using the platforms and mediums that are most convenient for them...
Tags: Contact Center, Software, omnichannel,
Digital transformation is a process that never stops. Your organization upgraded to a new system? Are you finally using cloud? In...
Tags: Contact Center, Software, omnichannel,
Although we now know our expectations can be changed and flipped around in a moment’s notice, we think it’s...
Tags: Customer Support, Contact Center Trends, Contact Center,
Voice support is still crucial for any contact center. It is necessary for all businesses to have a seamless voice...
Tags: Customer Support, Cention Brand, omnichannel,
Email support has been around for a while now. But that doesn’t mean email doesn’t play a crucial role in customer...
Tags: Customer Support, email, Contact Center,
Many companies have chosen to use Facebook integration as a means of interacting an engaging with their customers....
Tags: Customer Support, Contact Center, facebook integration,
In our hyper-connected culture, often people find it far simpler to blast on...
Tags: Cention Brand
A knowledge base supports both customers and agents. It has several uses, but is usually where information is...
Tags: Customer Support, Contact Center, knowledgebase,
Chatbot have the ability to simulate a conversation with a customer through a live chat. Businesses now can use...
The Cention Video Call API makes it easy to build a custom experience within web or desktop application. Our Video...
Tags: Customer Support, Collaboration, video call,
Live Chat has become the leading digital contact method for online customers, 46% of customers prefer live chat...
Tags: Customer Support, Contact Center, Live Chat,
When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer...
Tags: Customer Support, Contact Center Trends, Contact Center,
Earning customer trust needs more than simply having good products. For a business to run well, getting trust from...
What is crisis management today? It almost seems as if the past few months were simply a nightmare. It’s not. To sum...
Applying Integrations to your business infrastructure enables uninterrupted communication flow and streamlined...
